Everything to Know About TrialX’s SOC 2 Compliance

What is SOC 2 Compliance?

SOC 2 is a voluntary compliance standard for technology companies with cloud-based products and specifies how an organization should manage customer data. The compliance guidelines set by the AICPA (American Institute of Certified Public Accountants) ensure services are secure, available, and confidential and that information security best practices are in place.

What Being SOC 2 Compliant Means to TrialX

As a leading Clinical Research and Space Health Informatics provider, TrialX prioritizes data security above all else. Our commitment to protecting our customers’ sensitive information is unwavering. Achieving SOC 2 compliance underscores our dedication to maintaining the highest standards of security, demonstrating our readiness to safeguard valuable data throughout its lifecycle. 

At TrialX, we recognize the critical importance of trust in our services, and our SOC 2 compliance reaffirms our steadfast commitment to protecting the privacy and security of all stakeholders involved in clinical research.

For us, it’s about excelling in each area of our business. In this case, security compliance. We’ve done this by showing we manage and protect customer data using best practices among our relevant business operations, policies, and systems.

So What Exactly Gets Evaluated?

You may be wondering, what exactly is covered by the auditor in a SOC 2 audit? Our report encompassed the Trust Services Criteria, particularly focusing on Security, relevant to TrialX’s specific business operations. Multiple tests were performed to ensure that our internal controls are implemented and operating effectively.

Scytale helped tailor the relevant controls to our infrastructure, software, processes, people, and data, relating to:

  • Remote onboarding of employees
  • Cloud infrastructure security
  • Risk management
  • Multi-factor authentication
  • User access review
  • Threat detection
  • Change management procedures
  • Assets management
  • Data encryption
  • Secure development and more

As mentioned, we’ve built our solution around being SOC 2 compliant, but now we’re proud to have the “official” stamp that recognizes our concrete data protection practices.

We achieved SOC 2 compliance and received our report in a record-breaking time with clear colors, due to the fact that we had no prior security issues and there were very minor remediations needed. We are very proud of this result, as it is a testament to our high standards of controls and security standards.

Our Trusted Compliance Partner

Scytale’s expertise and technology helped take our compliance to the next level by automating the lengthy processes involved with SOC 2 compliance and giving us a single source of truth to track and monitor all our audit requirements.

Your Data is Secure with Us

At TrialX, safeguarding your data is our top priority. We understand the importance of trust when it comes to handling your sensitive information, especially in the field of clinical research. With our SOC 2 compliance, you can rest assured that your data is in safe hands.

We’ve implemented strong security measures across our platforms to ensure the protection of your data. From stringent access controls to regular audits and assessments, we continuously monitor and enhance our security practices to stay ahead of evolving threats.

Your trust is paramount to us, and we’re dedicated to maintaining the highest standards of data security to earn and keep that trust.

TrialX’s Commitment to Compliance 

We know that SOC 2 compliance is not a once-off project. Maintaining compliance is critical and that’s why we committed to renew our SOC 2 report annually. In the meantime, we are continuously monitoring our compliance effectiveness and updating all necessary policies and procedures.

Categories: Compliance
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Priya Menon

Priya is Vice President (Operations) at TrialX. She works with cross-functional teams and partners to prioritize and execute product requests. Responsibilities span working closely with clients on deliverables of mhealth and patient recruitment solutions, outreach, research, editing, interviews, events, webinars, and more. Her decade long experience as a producer and host of CureTalks, an internet talk show on healthcare which brings together experts, patients, advocates on the same platform engaging in ‘Discussions for Solutions’ has fuelled her passion to bridge the gap between science, research and information. She has extensive writing experience with a focus on cancer research, nutrition, and alternative therapies and presents a varied view on healthcare and associated domains. She is a regular contributor to The Week magazine. She holds masters in Microbiology, degrees in Patent Law, Media Law, and certifications in Writing in Sciences from Stanford University and HR Management from IIM Bangalore, India.